Customer Service

Contact Us

Snail Mail

Toadfish, LLC
ATTN: Support and Returns
813 Weir Street Charleston, SC 29412

Call us: (843) 779-5520

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Newsletter

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Payment and Ordering

Payment Options:

We accept payment through all major credit cards: Visa, MasterCard, Discover, American Express.

Credit-Card-Logos

Ordering:

To check status of online purchases, please login into your account.

Or use the above contact form with your order # in the subject.

Shipping:

We currently ship to all 50 US states no international orders at this time.  If you live on a tropical island, in a fish camp, or oyster farm, please email us and we will hand deliver your products!

Returns and Exchanges

Return Policy:

We care about your satisfaction. If your Toadfish gear doesn’t bring a smile to your face feel free to shoot us an email or phone call and we will get you taken care of.  You can take the word of an old salty toadfish on that one.

Exchanges:

If the Toadfish gear you ordered doesn’t fit or you want to change the color, no worries, send it back to us within 45 days and we will ship you a replacement and no additional cost to you.  Email works best for this one support@oystertoadfish.com.

Click here to download a PDF of our Return/Exchange Form

Corporate Crap

INFORMATION COLLECTION AND USE

Toadfish cares about your personal privacy and protection. We do not sell, trade, or otherwise share any of your personal data that could be used to identify you. Any information collected from you is for purposes of improving the customer experience on our site.


COOKIES

Not the delicious kind, the mysterious internet kind. We do collect cookies (anonymous identifiers for your computer) and share them with our marketing team to help ensure that Toadfish ads you see on the web are relevant to your interests.


SECURITY

We take the security of your personal information very seriously, but we all know that there is no way to transmit information on the web with 100% guaranteed security. We do work with industry-leading security methods to keep you safe and happy so you choose us again.